Contact

Compliance Services Authority operates as a national reference resource covering the structure, mechanisms, and regulatory framing of compliance programs across United States industries. This page describes how the office handles inquiries, what kinds of questions fall within its scope, and what response timelines are standard for different request categories. Understanding these parameters helps ensure that submitted questions reach the appropriate review channel without unnecessary delay.

Response expectations

Inquiries submitted to Compliance Services Authority are reviewed and categorized before a response is drafted. The review process distinguishes between three functional tiers of inquiry:

1. Reference questions — Requests for publicly available information, definitions, or links to named regulatory sources (such as the Federal Register, the Code of Federal Regulations, or published guidance from agencies including the U.S. Department of Health and Human Services Office for Civil Rights, the Occupational Safety and Health Administration, or the Securities and Exchange Commission). These are typically addressed within 3 to 5 business days.

2. Framework and structure questions — Questions about how compliance programs are built, how process frameworks for compliance operate, or how compliance program components relate to one another. These may require editorial review to ensure accuracy against published standards such as the U.S. Sentencing Commission's Guidelines Manual Chapter 8 (which establishes the seven elements of an effective compliance and ethics program) or ISO 37301 (Compliance Management Systems). Response time is 5 to 7 business days.

3. Sector-specific and regulatory-mapping questions — Questions tied to specific industries such as healthcare compliance requirements, financial services compliance, or environmental compliance requirements require cross-referencing with sector-specific regulatory bodies and published agency guidance. Response time for these inquiries is 7 to 10 business days.

Inquiries that request legal advice, professional opinions on specific organizational situations, or interpretations of how a statute applies to a named party fall outside the scope of this resource and will not be addressed.

Additional contact options

Beyond direct written inquiries, Compliance Services Authority maintains structured reference pathways for users who prefer self-service access to compliance information.

The compliance public resources and references section aggregates named agency publications, federal statute citations, and standards body documentation organized by topic area. For those researching foundational definitions, the compliance services defined and compliance standards overview pages establish baseline terminology and scope.

Topical research inquiries are best directed after consulting the compliance by industry sector index, which classifies regulatory environments across sectors including healthcare (governed substantially by 45 CFR Parts 160 and 164 under HIPAA), financial services (subject to frameworks including the Bank Secrecy Act and SEC Rule 17a-4), and workplace safety (under 29 CFR Part 1910 administered by OSHA). Consulting these sector-specific pages before submitting an inquiry reduces duplication and allows responses to address gaps rather than restate published information.

For questions related to organizational compliance governance — including compliance officer roles and responsibilities, compliance committee governance, or whistleblower protections and compliance — the editorial team coordinates with publicly published guidance from the Department of Justice's Evaluation of Corporate Compliance Programs (updated April 2023) to ensure accuracy.

How to reach this office

Compliance Services Authority accepts written inquiries submitted through the contact form available on this domain. All submissions must include a subject line that identifies the compliance topic area (for example: "HIPAA audit controls" or "OSHA recordkeeping under 29 CFR 1904"). Submissions without a topic designation are held for classification before being routed, which adds an average of 2 additional business days to response time.

The following information, when included in a submission, reduces processing time:

1. The named regulatory framework or agency relevant to the question (e.g., FTC, EPA, FinCEN, CMS).
2. The relevant industry sector or organizational type.
3. Whether the inquiry concerns a general compliance concept or a specific phase of the compliance lifecycle — such as compliance risk assessment, compliance monitoring and auditing, compliance investigations, or compliance corrective action plans.
4. Any specific published document or standard the question references (title, section, and issuing body).

Submissions that include all four elements above are assigned to a subject-area reviewer within 1 business day. Submissions that omit regulatory or sector context are queued for general review, which operates on a 5-business-day intake cycle.

Service area covered

Compliance Services Authority publishes reference content with national scope across the United States. Coverage spans federal compliance requirements administered by agencies including the Environmental Protection Agency, the Securities and Exchange Commission, the Department of Labor, the Department of Health and Human Services, and the Federal Trade Commission, among others.

State-level regulatory variation is addressed through the state-level compliance considerations section, which documents how state statutes — such as California's Consumer Privacy Act (CCPA) under Cal. Civ. Code § 1798.100 et seq. — interact with or extend beyond federal baseline requirements. Coverage does not extend to international regulatory regimes outside the United States, except where a U.S. federal framework directly incorporates international standards (for example, where NIST SP 800-53 Rev. 5 references ISO/IEC 27001 controls).

The resource covers compliance across 6 major functional domains: risk assessment and gap analysis, policy and procedure development, training and education, monitoring and auditing, enforcement and investigations, and program governance. Each domain corresponds to a documented section within this site, accessible through the compliance program components and compliance scope pages. Inquiries falling outside these domains — including tax compliance, immigration status, or litigation-related matters — are outside the defined service area and will be noted as such in any response.